The fixes

Four fixes. Quoted in writing.

I deliberately build the same four things, over and over. The third missed-call system takes a fraction of the time the first one did, and you get the benefit of every one that came before yours.

You get a fixed price in writing before anything starts — the audit report prices every recommendation line by line. If you've done the $1,500 audit, it comes off in full. In other words: go ahead with a fix, and the audit cost you nothing.

Run an HVAC, plumbing, roofing, or electrical shop? See the page for trades.

Missed-Call Recovery

live in about 2 weeks

Calls go to voicemail while you're on a job. After hours, the no-heat call at 11pm goes to whoever picks up first. Callers don't leave messages — they call your competitor.

Running costs, monitoring, and changes included. Month to month, cancel anytime.

The guarantee: Fewer than 10 recovered calls in the first 60 days, and your setup fee comes back.

The yardstick: One recovered system install is worth around $16,000 on average in New Hampshire. How many of those went to voicemail last winter?

What you get

→ Every missed call gets an instant, polite text back — with a way to describe the job or book a time
→ After hours, calls get sorted: a real emergency (no heat, active leak) rings your on-call phone; everything else is booked for the morning
→ Optional AI voice answering that tells callers up front it's automated and that the call is recorded — New Hampshire law requires the second part
→ Works with the phone number you already have
→ Already on Jobber or Housecall Pro? I set it up inside the software you already pay for, instead of adding another tool
→ A daily digest of what came in and what needs a human

Quote Follow-Up Tracker

live in 2–3 weeks

Estimates go out and vanish. Nobody has time to chase them, so the quiet ones are lost by default.

Running costs, monitoring, and changes included. Month to month, cancel anytime.

The guarantee: If the follow-ups haven't won back at least one job worth more than what you've paid within 90 days, I refund the difference.

The yardstick: Add up the quotes you sent in the last 90 days that never got an answer. That's the number this works on — one of them coming back usually covers it.

What you get

→ Every quote tracked from sent to won or lost — no more guessing
→ Automatic, polite follow-ups on a schedule you set — they stop the moment the customer replies
→ One screen showing every open quote and what it's worth
→ A nudge when a quote goes stale so nothing dies quietly

Spreadsheet-to-App

3–6 weeks, depending on the sheet

The business runs on a spreadsheet one person understands, fed by hand, breaking a little more each month.

What you get

→ A small custom tool that does what the spreadsheet did — intake, jobs, scheduling, reporting — without the retyping
→ Your existing data imported, not abandoned
→ Works on a phone from the truck, not just the office PC
→ Your staff trained on it, and you own the code outright

Website Rescue

live in 2–3 weeks

The site is stale, broken, invisible on Google, or held hostage by whoever built it years ago.

What you get

→ A fast, plain, custom-coded site that says what you do and where
→ Forms that actually reach you, with the details you need to quote
→ The local search basics done right for your towns
→ You own the domain, the code, and the hosting — no hostages

01 + 02

The bundle: Never Miss a Job

Audit credit applies

Missed-Call Recovery and the Quote Follow-Up Tracker, built together — the calls you miss and the quotes that go quiet, both handled. Both guarantees above still apply.

Costs less than buying the two separately. Running costs, monitoring, and changes included. Month to month.

Add-on

Review requests + payment reminders

Added to Missed-Call Recovery, the Quote Follow-Up Tracker, or the bundle: a polite review request after every finished job, and automatic reminders on unpaid invoices. Not sold on its own — plenty of cheap tools do these alone.

Something else broken?

If it's not on this list, I'll say so.

Businesses bring me plenty that isn't these four — odd workflows, NH-specific paperwork, a tool that needs to talk to another tool. Sometimes I take it on at a quoted price. Sometimes the honest answer is a product that already exists for $40 a month, and I'll name it and step aside. The audit is where we find out which.

Book the free 15-minute call

Not sure which fix you need? That's normal — the audit exists to answer exactly that, and it's guaranteed.